Maple Small Business Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers, date of birth, gender, Tax File Number (TFN) and Australian Business Number (ABN), financial and banking information, employment and income details, business and accounting records, any other information reasonably necessary for the provision of our services.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website
www.maplebooks.com.au, from your website, from media and publications, third-party providers (such as the ATO, Xero and other integrated platforms), from other publicly available sources, from cookies and website analytics tools. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We may disclose your personal information to:

• The Australian Taxation Office (ATO) and other regulatory bodies;
• Cloud accounting platforms (e.g. Xero);
• Our external service providers such as IT, legal, or audit contractors (bound by confidentiality agreements);
• Banks or financial institutions (where authorised);
• Legal or government authorities if required or authorised by law;
• Anyone else with your express consent or where disclosure is permitted by law.

In some cases, your information may be stored or processed by our service providers in countries outside Australia (e.g. cloud-based accounting platforms). We take reasonable steps to ensure any overseas recipients do not breach the APPs. We do not sell or rent your personal information to third parties.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes:

• Secure data storage systems (both cloud-based and physical);
• Password protection, encryption, and access control protocols;
• Confidentiality agreements with employees and contractors.

If we no longer require your personal information, we will take reasonable steps to securely destroy or de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You have the right to request access to your personal information we hold, and to request correction if you believe the information is inaccurate, incomplete, or out of date. To request access or correction, please contact us in writing. We may require verification of your identity and may charge a reasonable fee for providing access.

This Policy may change from time to time and is available on our website.